LIMITED WARRANTY FOR WINDON BAY PRODUCTS:
Windon Bay faucets and fill valves have been manufactured to Professional Plumbing Group, Inc.’s (Windon Bay, we, or our) high quality standards and workmanship. The warranty covers defects in materials and/ or workmanship to the original purchaser/home owner. This warranty is extended to the original purchaser and is not transferable to another person. Windon Bay faucets are warranted to remain drip-free during normal use. All parts and finishes will be free from manufacturing defects. With the exception of items listed below, Windon Bay faucets have a limited warranty against defects in materials or workmanship for a period of 1 year from the date of purchase, and Windon Bay fill valves have a limited warranty against defects in materials or workmanship for a period of seven years from the date of purchase. The warranty does not apply if the product is found to be misused or the following cleaning instructions were not followed. Damage due to accidents or installation is not warranted.
Because we cannot control the quality of products sold by unauthorized sellers, this warranty applies only to products that were purchased from us or one of our authorized sellers in the United States, unless otherwise prohibited by law. We reserve the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized internet sites.
1. Faucet valve cartridges have a limited warranty for a period of 25 years from the date of purchase.
2. Product finish has a limited warranty for a period of 25 years from the date of purchase. Failure to follow the cleaning instructions listed below voids all finish warranty. Damage due to accidents or installation is not warranted.
This warranty covers replacement of cartridges, parts and finish only. It does not include labor charges and/or damage incurred during installation. Windon Bay will provide free of charge all parts and cartridges found to be covered under the warranty; any part that proves defective in material and/or workmanship under normal installation, use and service. Finish warranty is not covered if finish is exposed to extreme use of cleaners containing abrasives and alcohol, extreme cleaning, extreme chemical use, or any damage due to abuse or neglect (Oil Rubbed Bronze and Matte Black finish is warranted for 1 year). We reserve the right to refund the purchase price of such a product in the event we are unable to provide a replacement and repair is not commercially practicable or cannot be timely made.
**Please see cleaning instructions provided with each faucet. This warranty excludes all industrial, commercial, and business usage of faucets and only pertains to single dwelling residential use. Faucets used for other than single dwelling residential use are covered by a 1-year limited warranty from the date of purchase.
Purchasers of our products who wish to make a warranty claim based upon a product defect should contact Windon Bay; purchasers can contact Windon Bay’s customer service team by emailing customerservice@speakman.com. When making a warranty claim, you will be required to provide a copy of your proof of purchase showing when and where you purchased the product, along with, as applicable, your order number, and a description of the issue with your Windon Bay product. Windon Bay reserves the right to require that you mail your product to Windon Bay for further review of the product’s defect.
THE ABOVE WARRANTIES CONTAIN THE ONLY WARRANTY MADE BY US AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THE WARRANTIES ABOVE. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO BUYER. BUYER AGREES THAT WE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, ECONOMIC OR PUNITIVE DAMAGES WHETHER THE THEORY BE BREACH OF THIS OR ANY OTHER WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR BREACH OF CONTRACT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
If you have any questions about whether a seller is authorized to sell Windon Bay products, contact us at 1 (800) 537-2107 or email us at AuthorizedSellers@Speakman.com.
If you would like a physical copy of this warranty, feel free to print this webpage, call us at 1 (800) 537-2107 or email us at AuthorizedSellers@Speakman.com, and we’d be happy to send you a copy.
Effective May 1, 2022